You can return or exchange your order up to 30 days after the receipt of goods (the cost of return postage will be deducted from your refund).
Please email us at shop@thehairloungelondon.co.uk with your order number to arrange your return.
Returned goods must be in a re-saleble condition with all labels and seals intact.
Goods must be returned in suitable packaging to ensure care through transit, any damage caused during the return process due to poor packaging will be deducted from the final refund.
In the unfortunate event that goods arrive to you damaged, we will offer either an exchange (where available) or a full refund including any delivery costs. Please contact us as soon as you notice your goods are damaged at shop@thehairloungelondon.co.uk.
